Improve navigation and labelling of pages.
Through Card Sorting, we help product teams get insights on how users categorise information. This method brings to light users' mental models and helps build a solid foundation to design the Information Architecture of the product. In this exercise, participants are given cards that represent pages and are asked to categorise these as they see fit. Card sorting is best suited when you want to optimise your product's information architecture and content ahead of designing page layouts.
Card Sorting can be conducted either remotely or in person, either moderated or unmoderated.
First Click Test
Fine-tune the focus of the interface.
First Click tests are used to evaluate the structure of an interface. It measures the success rate of the design in enabling users to complete their task. During the test, we ask users to click around an interface with the intention to get a specific job done. We help product teams gain insights on the difficulty of the interface as well as time taken to complete a task using this method.
First Click Tests can be conducted remotely using our preferred software, which allows for moderated or unmoderated testing or in the Revonic UX Lab, with a moderator guiding participants.
Understand how users feel about the interface and their preferences.
Through preference testing, we help product teams make informed decisions between design variations and content options. Test participants engage in a questionnaire-like format to vote for their preferences based on attributes or criteria. This method is best suited when teams are broadly exploring the tone of voice and visual brand presentation of their product.
Preference Testing can be conducted in the Revonic UX Lab, with a moderator guiding participants, or it can be done remotely using our preferred software, which also allows for unmoderated testing.
System Usability Scale (SUS)
Understand how users think, feel, and what they prefer when they interact with the interface.
The SUS is a popular scale to understand how users generally feel about your product. It helps to quickly understand 'what' may not be working. In this method, participants respond to a 10-item questionnaire where they score certain statements on a scale of 1-5. SUS is best used in combination with other forms of testing such, as usability tests, that provides behavioural data to support the perceived usability of a system.
SUS can be conducted remotely and unmoderated.
Validate and improve the page navigation and taxonomy.
A Tree Test helps you understand where your users will expect to find specific information and validate navigation design and labelling ideas. In this test, we ask participants to find items in a label tree by drilling down paths they feel will lead them to complete the task. This method is best used to validate how information is grouped, the accuracy of page labels, and hierarchy.
Tree Testing can be conducted remotely and unmoderated.
Find out why KPIs are not being met by observing users' behaviour.
We observe participants' behaviour in a given task to identify potential roadblocks. During the test, we collect qualitative and quantitative data which becomes the foundation for recommendations. This method is best suited for teams who analyse data and know 'what' is happening but would like to dig deeper into the 'why'.
Usability Testing can be conducted remotely using our preferred software, which allows for moderated or unmoderated testing or in the Revonic UX Complex, with a moderator guiding participants.