Emirates NBD Case Study | Revonic

Leveraging Sitecore to deliver personalised experiences

Leveraging Sitecore to deliver personalised experiences

Sitecore
Data & Insights
Reporting

Personalised content across digital channels

Adapting the content to the target user

Emirates NBD partnered with Revonic to define and implement a solution that enables the bank to publish personalised and consistent content across numerous digital channels using custom and out of the box rules within Sitecore.

Using a single Sitecore instance we were able to collect non-confidential information of customers to run through Sitecore's personalisation engine.

+100

Personalisation rules within Sitecore.

+200

Dictionary items for online surveys

+65

Visual components for personalisation.

Personalised components based on preferences

The appropriate content is input as HTML code and then displayed to the targeted customer through the Emirates NBD online banking site and mobile app.

Personalisation for increased engagement

Our tailored solution has allowed Emirates NBD to serve personalised components to their customers based on their habits and preferences. This allows for increased conversion of products as well as increased engagement with specific customers monitored through Sitecore Analytics. 

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